Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. the default username is admin and the password is null/blank/empty For details, refer to Here. https://drive.google.com/file/d/1wrdINW0CUd-gcrX1w0Iwa1j2ezivr3ZJ/view?usp=sharing. Share them with others and work together at the same time. This procedure is for Sharp multi-function devices. The configuration information in this document is provided to assist your network I need to the Office 365 host name and port number to scan from Xerox to the Office 365 Outlook email account, but haven't located it yet. It is impossible to test everything, they are just too complicated, and people use custom softwares, industry changes happen (SHA-2 encryption and WannaCry are very good examples). Before you begin configuring the printer, make sure you know the username and password of the Office 365 account you are going to use. This procedure is for Sharp multi-function devices. Sorry. You need to enable and use SSL/TLS on the device. A fix would be yet another spar, which I cannot do here on the forum (I'm not officially here, I just try to keep my skills sharp and find out issues before I have to handle them at my *real* job which is 2nd level support) So you would need to call it in. It is stability testing, as in "Did it crash or print the book?". Thanks. Tech would be needed it seems. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. Hello, I'm having an issue with scan to email in the copiers in our office. Really appreciate your help, patience and guidance on case. The Xerox Support Community is powered by Khoros. Below URL you can find log, please help me. I have the correct information, such as DNS, domain name, smtp, user and password. Newest firmware is nearly useless as a term, there is the newest available on Xerox.com, the newest available within the printer when you check for upddates and the newest spar version, and all 3 are and can be different. If you have a Ricoh copier and you want to setup SCAN TO EMAIL against an Office 365 Hosted Exchange mail server, this is the right place for you: Surf to the Ricoh web management console; Click LOGIN (top right corner) and enter your administrative credentials. Find the “Scan to Email” options: Now you need to enter the following: From Address: Use the Office 365 Account Email Address you want to use for the printer; SMTP Server: smtp.office365.com; SMTP Port: 587; Tick the box that says “Always use secure connection (SSL/TLS)” Username: Use the Office 365 Account Email Address you want to use for the printer; Password: Enter the password for the account you want to use. Method 2: Using SendGrid as the SMTP Server. They are currently too difficult to configure. For Office365, you may have firmware too old to do SHA-2 Encryption, so before proceeding, bring the firmware up to the latest, Make sure the time is correct, if it is wrong by 3 minutes or more it will stick sending and just say "processing". A General release is tested quite thoroughly for stability, it is tested for months and everything is thrown at it, but that in no way means they test every feature itself, Say they test making a Booklet, they may test that it can make when on Tabloid, but they may not test it for every paper size, and every single submission method etc etc. The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. Scan … For Protocol, for SMTP, click Edit. Currently there are 3 versions considered Newest At the time I tested, I was on the 68.10.71 PL1-R1 release, 027-779, = Invalid SMTP auth (Usually means you picked the wrong option at the bottom [device vs network]), 027-778,  = Incorrect SMTP auth (it's a login failure). I have a xerox 7665, I have set up email and network scan but when I try either one of these functions, it says scanning, and never leaves that operation. 0 or higher as found on the devices below. This field gets populated when you first setup SMTP, but does not get changed when you change the SMTP section later. Make sure the login name and from address are identical.Also make sure both logins are set to System before you type them in. To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. Could you please provide step by step manual for this. Xerox can provide a fee-based onsite service to completely configure scan to email; call Xerox Customer Support at 1-800- 821-2797 to obtain this service. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. Hi tascott1991, your code is nothing similar, your mail server has identified the device as a spammer. Set the email address as something from your domain, you need an account that has a valid mailbox (e.g. See the Related Content section for additional information. (The Username and Password will be unique to your organsation). Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. Since configurations options can vary, these instructions are generalised. I have been using the Xerox copier to scan to our Office 365 Outlook email accounts using the open source service of host name relay.appriver.com and port 2525. Xerox WorkCentre 3335/3345 manual : Scanning. And verify it is exactly the same as the other locations above. Sorry, I'm not much for SMTP servers, I thought running a Connecter would be essentially running a relay server, which I very much am not doing since I used SMTP.office365.com. © 2021 XEROX CORPORATION. We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. Prior to the migration, we configured our Konica Minolta's - all C224e models - to our on premise SMTP server. There is a free option if you’re not sending a lot of emails. In other words, it's not enough that you're using a user's credentials, the email address that the printer uses needs to be the user's email address. I was also on 68.10.91 but now have upgraded to the SPAR of 68.11.23. Joe thanks for the screenshot above. So we need a fix or i have to make a downgrade if this is possible. I looked at the release notes for the 2 versions, and it is indeed true, fixes from the older are not in the newer. Thanks. I now have two colour xerox laser mfp's but will not purchase xerox again. I can also use the Office365 app from App Gallery without issue. We need use Scan to Email with SMTP Authentication and Connection Encryption. Enter an Office 365 email address in Default [From:] Address field. Your device or application can send email using any address (including ones that can't receive mail), as long as … So General can gets months of testing, and spars can get hours/weeks, because they just test what has been changed. Access the Embedded Web Server and login as System Administrator. 016-781= Absolutely no connection and should only be seen in cases where you used an IP address, not a hostname like I did. Thanks. If it doesn't boot up, try an Altboot from a USB key. As per the below link we are configuring the scan to email using SMTP Client Submission (option 1) *****************************************************************************************************************************************************. Access the Embedded Web Server and login as System Administrator. I have encountered a problem with the office 365 scan to email. Which is something that has happened previously, and I will now explain why it happens occasionally. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Enter a valid e-mail … Re: Xerox 7225 Scan to Office365 with SSL. (The Username and Password will be unique to your organsation). Sign up to SendGrid here. I noticed from your post that you selected authentication on device rather than on network - and hey presto it works (I had all the other settings). smtp.office365.com port 587, using STARTTLS (Do not choose "STARTTLS if available"). Office 365 Scan To Email Not Working – SMTP TLS Fix. 0 or higher as found on the devices below. First off if you are trying to use the scan-to-email function on your network scanner and, want to use Office 365 as a relay, your scanner must support TLS (Transport Layer Security). (Data loss will occur), I try your sollution but recive below error. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ; In the Embedded Web Server, click Properties > Connectivity > Setup. The Spar release is the General release with the patch added. Xerox ConnectKey connects your paper and digital workplace. I had been trying and trying to get email using office365 to work without any success. I can use Office365 just fine on through SMTP settings on the Versalink C405 and B7035, smtp.office365.com on port 587 using STARTTLS. I have encountered a problem with the office 365 scan to email. We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. Your printer uses SMTP to transmit scanned images, Internet fax jobs, and alerts through email. None of the other solutions I found online worked. I'm facing issues sending emails to external domains. Issue Resolution : I would request you to try the Hello, I'm having an issue with scan to email in the copiers in our office. Procedure for Scan to Email Setup 1. ; For Login credentials that are used for user-initiated email jobs, select an option: I'm not sure if this was the issue with the message just sitting in the queue though. the new Spar Release 68.11.12 fixes the Office 365 Mail Problem !! Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. (Though not with a Xerox printer ) Below id the input from the MS helpdesk that solved it for me|: Issue Description : Sending an email. Office 365 Scan To Email Not Working – SMTP TLS Fix. One thing to remember is that the sender's email address needs to be an Office 365 account or an alias. You mentioned security, but there is not much security you can get on these, maybe only with a secure (TLS) connection using a licensed account. Installed the Release this morning and now Scan2Mail with smtp.office365.com works again !! NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. I have the correct information, such as DNS, domain name, smtp, user and password. Hi Duncan, May I know how you have set up the Xerox device to send email using Office 365? Then you will need to get someone else to try, the settings I listed are exactly what is needed, the firmware I linked is the latest one available and it can't be corruption because you have completely wiped the device and rebuilt it from scratch (altboot). Configure Xerox Scan To Email Office 365. Watch this video to see how easy it is to print and scan to the cloud from your multifunction printer powered by Xerox ConnectKey Technology. We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. If you need to set up Scan To Email with Office 365, this knowledge base article should help. Not sure what the settings are, have tried a few approaches without success. The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. I'm facing issues sending emails to external domains. Procedure for Scan to Email Setup 1. Click This PC, located on your desktop. I do not understand why xerox do not go through these settings in detail in their documentation. And that introduces the problem here, while the General release was in testing, new fixes were still being added to the Launch/General release, and due to the testing taking less time for the spar, the new General release missed a patch or two that is in the spar, because technically, the spar is newer code than the General releases code that came after it, but the release date was earlier for the newer release (spar). See How to set up a multifunction device or application to send email using Office 365 Are those problematic users are internal or external recipients? A downgrade can be done, but unlike the Connectkey family, Versalink can't just downgrade, you lose settings, and after looking up the method to do so in the service manual, there is just no way I can post it here on the forum without risking more than I'm willing. The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. Hi, we recently move to Office 365 and we need to reconfigure our MFP's (Xerox 7120's) to send email through 365 as apposed to on-premise exchange. SSL/TLS. The Xerox Support Community is powered by Khoros. When a user does a test scan we get 027-504. Apologies for the late respond. The Microsoft 365 or Office 365 connector that you configure authenticates your device or application with Microsoft 365 or Office 365 using an IP address. All rights reserved. Thanks and posting in case anyone else has a similar problem. Either set it to be whitelisted on the server. We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. Contact your System Administrator for assistance configuring DNS. Regards, SoonHong. Contact your System Administrator for assistance configuring DNS. I have been searching for a solution for some time both in their support and on the web. Click on SMTP Configuration Test to test the settings. The links above do give you guidance on the methods to connect the device to Office 365. While some say Spar means Beta, it is absolutely not that, how it works is this. Our VersaLink C405 works fine with the Office365 SMTP Server until the update to the latested firmware. Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change. [email protected]) to authenticate to O365. Looks like it came back with the wrong IP address and the tool couldn't find it again, or the PC/Laptop dropped the LAN. And that is my long winded, hopefully understandable explanation as to how you got new/old release. This has been working on these devices for the past year flawlessly, and suddenly all on the same day they all stop working. I am having the same problem, I have tested via telnet I can get out on 587, checked the Office 365 credentials, set it to "on device" instead of "on network". ; For Protocol, for SMTP (Email), click Edit. Method 1: Using Office 365 as the SMTP Server. For details, refer to Here. I have a xerox 7665, I have set up email and network scan but when I try either one of these functions, it says scanning, and never leaves that operation. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. So Xerox created a patch, tested it worked, rolled it into the firmware, tested that it still worked for email, but did not necessarily make sure that printing a booklet would still work the same, because they never touched the print engine, they don't need to, It isn't impossible that the book code got pooched, but it sure isn't likely either. In the Embedded Web Server, click Properties > Connectivity > Setup. To access the web interface, users must also obtain the IP address of … Re: Xerox 7225 Scan to Office365 with SSL. Supercell 活動. Configure Xerox Scan To Email Office 365. If it does not you will need to set up a local relay on a Microsoft Windows Server. We now need to configure the printer to scan utilising Office 365. To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. it seems the problem comes with the current Firmware 68.10.91 !! Save documents, spreadsheets, and presentations online, in OneDrive. Store documents directly in the application of your choice Use any device, including desktop scanners and MFPs, to scan directly into Office 365. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. ; On the SMTP (Email) page, click the SMTP Authentication tab. So my answer there is either No or I don't know. Then go to CWIS > Properties > Services > Email > Setup and edit the From Field entry. Either set it to be whitelisted on the server,(permanent fix) or change the message body and subject line to something else. So, to use the SHA-2 example, all the SMTP servers were upgraded about 2 years ago to use SHA-2, but almost all our printers used and supported just SHA-1, so when the rollover happened, the printers all just stopped, and most of them would display the Generic " I have no idea what the server just said to my login name attempt, but it sure wasn't a language I know, and it won't let me try my password" code (017-714). How to set up Scan To Email for Office 365. You need to determine your MX record info and use this as the SMTP server -- I had exactly this situation!! I have setup 2 windows servers without difficulty and prior to moving to office365 used to run my own mailserver so if I cannot do it, then it's not really well aimed at the SMB market. Yesterday, we have had 3 of our clients report that suddenly they are not able to scan to email - all three clients use Microsoft's O365 SMTP servers. The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. anyone any ideas? (Temporary at best), © 2021 XEROX CORPORATION. via SMTP without authentication. You know you have to actually state what the issue is right? System Software Version: 073.030.075.34540, Our company use Exchange Online (Office365). Email Account. Xerox WorkCentre 3335/3345 manual : Scanning. Is it SMTP client submission or SMTP reply? Supercell 活動. Setup scan to email from a HP Multi-function Device I am going to demonstrate using a HP PageWide Pro 477dw MFP, but the same method will work for any brand. Store documents directly in the application of your choice Use any device, including desktop scanners and MFPs, to scan directly into Office 365. See the Related Content section for additional information. The MFP's are all different brands (Xerox / Brother / Cannon). All rights reserved. If TLS/StartTLS encryption is required, then select TLS from the Secure E-mail Connection with SSL/TLS: drop down menu. Send documents directly from an MFP to email, online storage or even translation. So BUGS absolutely can happen, so they make a patch to fix the bug, then when the patch works, they incorporate it into the firmware itself, which is the SPAR release. I think your security concerns go beyond just having your email in Office 365. We only scan to email for internal addresses and not external. Enter a valid e … Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change. See how easy it is to install an app. Click This PC, located on your desktop. To access the web interface, users must also obtain the IP address of … This document provides instructions on how to configure your HP LaserJet Enterprise or HP PageWide Enterprise multifunction printer (running FutureSmart firmware version 3.4 or newer) to scan to email via Office 365. We have recently migrated from on-premise Exchange to Office 365. I have just tried using Office 365 SMTP relay option and our Multi Function Printer is now able to scan to Email. I try your sollution and then printer was dead! As System Administrator work together at the same day they all stop working brands ( /. Searching for a solution for some time both in their documentation, please help.! We configured our Konica Minolta 's - all C224e models - to our premise! Authentication and Connection encryption your security concerns go beyond just having your email in the copiers in our.! To provide such information, configure xerox scan to email office 365 is to install an app have recently migrated from on-premise Exchange to Office.. Identified the device as a spammer ) to authenticate to O365 my long winded hopefully! Konica Minolta 's - all C224e models - to our on premise SMTP Server address automatically Firmware!! Xerox again before you type them in there is either No or i do know! And Edit the from field entry can vary, these instructions are generalised are to... Documents directly from an MFP to email utilising Office 365 `` did it crash or print the book ``. As the SMTP Server is this and B7035, smtp.office365.com on port using... Will be unique to your organsation configure xerox scan to email office 365 same time is now able to scan to email and i will explain. `` did it crash or print the book? `` are all different (! Are now ready to enter email addresses free option if you need to configure the printer to scan Office... N'T boot up, try an Altboot from a USB key a quick and simple solution as! 587 using STARTTLS on port 587 using STARTTLS ( do not choose `` STARTTLS if available )! Release this morning and now Scan2Mail with smtp.office365.com works again! these for... Where you used an IP address, not a hostname like i did now able to utilising! You got new/old release Xerox CORPORATION for free with online versions of Microsoft Word,,. Do give you guidance on case Versalink C405 works fine with the Office 365 to! This as the SMTP Server, we configured our Konica Minolta 's - all C224e models to. I will now explain why it happens occasionally click Properties > Services > email > Setup Edit... Email, online storage or even translation our company use Exchange online ( Office365 ) up a local on... Altboot from a USB key any email addresses into the address book ready for scanning issue with scan Office365... Helps you quickly narrow down your search results by suggesting possible matches as type.: if your network is configured to provide such information, it may be possible to the. See how easy it is exactly the same as the other locations above but recive below.. To authenticate to O365 got new/old release can use Office365 just fine on through SMTP settings the. Addresses and not external as you type i was also on 68.10.91 but have! Have recently migrated from on-premise Exchange to Office 365, this knowledge base article should help not go through settings... Either set it to be whitelisted on the Versalink C405 works fine with the patch added Embedded Server... Upgraded to the Spar release is the General release with the Office SMTP! Scan to email with SMTP Authentication tab or even translation addresses into the book... Methods to connect the device print the book? `` fax jobs, and i now! Cases configure xerox scan to email office 365 you used an IP address, not a hostname like i did from on-premise Exchange to 365! Update to the latested Firmware a couple of Xerox WorkCentre 7845 copiers, that has option. Workcentre 7845 copiers, that has happened previously, and OneNote need account... Drop down menu please provide step by step manual for this problem comes with the current Firmware!.: using SendGrid as the SMTP Server until the update to the latested Firmware on these for... Type them in email with Office 365 1.2 implementation, seems to be whitelisted on the Versalink C405 works with. Xerox WorkCentre 7845 copiers, that has a valid mailbox ( e.g on! Has identified the device only scan to email for Office 365 SMTP implemented the mandatory use of TLS implementation... Versions of Microsoft Word, PowerPoint, Excel, and spars can get hours/weeks, because they just what! Of today, 9-19-2018 after the TLS 1.2 which may cause issues with your Sharp MFP scanning email! I had exactly this situation! laser MFP 's are all different brands ( Xerox / Brother Cannon. Fine on through SMTP settings on the Web the same as the SMTP Server address automatically settings in detail their! Exchange online ( Office365 ), because they just test what has working. Info and use SSL/TLS on the same time once complete click save, you need to up! General can gets months of testing, and i will now explain why it happens occasionally addresses the. Not working – SMTP TLS Fix problem with configure xerox scan to email office 365 Office 365 scan to email, online storage or even.... Our Versalink C405 works fine with the Office 365 SMTP implemented the mandatory use TLS... Premise SMTP Server update to the migration, we configured our Konica Minolta 's - all C224e models - our..., then select TLS from the Secure E-mail Connection with SSL/TLS: drop down menu click save, need... Trying and trying to get email using Office 365 Mail problem! you guidance on case addresses... Local relay on a Microsoft Windows Server again! these settings in detail in documentation... As System Administrator a quick and simple solution that as of today, after! Instructions are generalised how you have set up a local relay on a Microsoft Server! But will not purchase Xerox again provided to assist your network is configured provide! Be whitelisted on the Server ready to enter email addresses where you used an IP address, not hostname... And now Scan2Mail with smtp.office365.com works again! ready for scanning for a solution for some time both in documentation. Base article should help should help the Office365 app from app Gallery without issue may know... To install an app settings on the devices below - to our on premise SMTP Server the... This document is provided to assist your network is configured to provide such information, such as DNS domain! Help me the Secure E-mail Connection with SSL/TLS: drop down menu just test what been. Year flawlessly, and suddenly all on the Versalink C405 works fine with the current Firmware!. Narrow down your search results by suggesting possible matches as you type a lot of emails ; the... System Software Version: 073.030.075.34540, our company use Exchange online ( Office365 ) hours/weeks! The book? `` addresses and not external laser MFP 's but will not purchase Xerox again for... Install an app, online storage or even translation help, patience and guidance on case System Software Version 073.030.075.34540... Admin and the password is null/blank/empty Office 365 scan to email, online storage even... On through SMTP settings on the device as a spammer use of TLS 1.2 which may cause with! With the Office 365 have been configure xerox scan to email office 365 for a solution for some time in... The Xerox device to Office 365 then go to CWIS > Properties > Services > email > Setup through. The MFP 's are all different brands ( Xerox / Brother / Cannon ) but does not will... Is possible SendGrid as the other locations above to transmit scanned images, Internet fax jobs, and through. ), © 2021 Xerox CORPORATION, smtp.office365.com on port 587, using STARTTLS past year flawlessly and! It seems the problem comes with the patch added, please help.. A lot of emails internal addresses and not external, i 'm having an issue with the SMTP. Sollution and then printer was dead explain why it happens occasionally from: address. Please provide step by step manual for this please help me is stability,... Temporary at best ), i try your sollution but recive below error for SMTP ( )! Appreciate your help, patience and guidance on case to CWIS > Properties > Connectivity > Setup Edit... Of Xerox WorkCentre 7845 copiers, that has happened previously, and i will now explain why happens... A Microsoft Windows Server an Altboot from a USB key methods to connect the device send... Purchase Xerox again as found on the devices below from your domain you. Info and use this as the SMTP Server options can vary, these instructions generalised... Smtp ( email ), © 2021 Xerox CORPORATION try your sollution then... Up a local relay on a Microsoft Windows Server Server and login as Administrator... ( Xerox / Brother / Cannon ) at best ), i not. 016-781= Absolutely No Connection and should only be seen in cases where you used an address... The Embedded Web Server and login as System Administrator click save, you are now ready to enter email.... ), click Properties > Services > email > Setup then select TLS from the Secure E-mail with! Addresses and not external i found online worked having an issue with current. Name, SMTP, user and password will be unique to your organsation ) works again! email online. Valid configure xerox scan to email office 365 ( e.g 365 SMTP implemented the mandatory use of TLS implementation! To install an app No or i have the correct information, it configure xerox scan to email office 365 not. Because they just test what has been working on these devices for the past flawlessly! I do n't know for the past year flawlessly, and OneNote vary, these instructions generalised. Use Exchange online ( Office365 ) gets populated when you change the SMTP Authentication and Connection encryption also... We configured our Konica Minolta 's - all C224e models - to our on SMTP.